Upon receipt of your order you should immediately check if the articles are undamaged and complete. If this is not the case, you should inform us by e-mail, firstname.lastname@example.org, within 24 hours upon receipt. Once you start using articles, you have accepted the delivery.
How can I return articles?
You pay the expenses for the return regardless of the size and weight of the package, use the return receipt for this.
-Print the return receipt and pre-printed address label.
-Fill in the return receipt and add it to the package to be returned.
-Pack the item(s) in such way that no damage can occur.
-Attach the pre-printed address label and return.
Please make sure the item is not visibly worn or damaged, should not be marked in any way with pen or grease, washed, smells of smoke, aftershave, perfume, deodorant or washing powder, or is any condition that we deem renders the item unsaleable. Make sure you take adequate steps to ensure the security of the contents during transit back to us. We cannot be held responsible for an exchange or refund if reasonable steps are not taken. All items must be returned with all relevant swing tags, labelling, branding and any accompanying marketing material specific to the item. Occasionally we may offer free items with your purchase. If you are returning your item for a refund any free item(s) must also be returned at the same time.
Can I exchange an article?
Yes, we offer exchanges. We will only exchange the same item originally bought for an alternative size. We can only exchange an item if it is in stock at point of the process return.
All international customers are responsible for the costs in sending items back to us. Please note, it is important that you label the parcel as a ‘return to original sender’ as this will ensure there are no custom duties to pay, if this is not marked properly the parcel will be returned to you to be resent correctly.
BikeitUK focuses exclusively on internet sales. Therefore, items cannot be picked up or returned in a physical store.